Frequently Asked Questions

Answers to your frequently asked questions are in this section

On which occasions is Al-Mosawarin Mawkeb established, and what is its operational timeframe?

Al-Mosawarin Mawkeb, as a specialized media and artistic group, does not operate permanently throughout the year; rather, it is established temporarily and exclusively during major pilgrimage seasons and specific religious occasions. The primary focus and key operational timeframe of the Mawkeb is during the Arbaeen pilgrimage. In addition, the Mawkeb operates during other religious occasions (such as Eid al-Ghadir in the holy city of Najaf). The exact start and end dates of the Mawkeb's operations for each occasion, along with scheduling details, will be announced in advance of each event through the official Instagram page.

Where exactly is the Mawkeb located, and how is its address announced?

To prevent overcrowding, avoid walk-in visits without prior appointments, and accommodate potential relocations during different religious occasions, the exact location of the Mawkeb is not publicly disclosed. Pilgrims can view the precise address and location only after successfully completing the online registration and securing an appointment, as it will be displayed directly on their digital appointment card.

What is the procedure to visit the Mawkeb and utilize the photography services?

The only way to visit the Mawkeb and benefit from our photography services is through prior online registration and securing an appointment on our official website at almosawarin.com before your visit. Upon successful registration, the precise address and location of the Mawkeb will be displayed on your digital appointment card. Due to extremely limited space at the location and high demand, we are absolutely unable to accommodate pilgrims who do not have a pre-booked online appointment under any circumstances.

Is prior registration mandatory to visit the Mawkeb and have your photo taken?

Yes; due to the limited space at the photography location and the extremely high volume of pilgrims, receiving any service is strictly contingent upon pre-registration through the website and securing an appointment. Due to precise scheduling, we are absolutely unable to accommodate pilgrims without a prior appointment under any circumstances.

Why are there no available slots in the pilgrim registration section, and when will new appointments open?

Due to the extremely high demand from pilgrims and the limited space at our specialized photography location, the available slots on the website are booked and filled very quickly. To ensure a fair opportunity for everyone, new slots are released gradually in designated phases. The exact dates and times for the opening of the registration system and the release of new slots will be announced in advance through our official Instagram page, allowing you to secure your booking on time.

How and when can we receive the high-quality digital file of our captured photo?

The only way to obtain the high-quality digital file of your photo after the pilgrimage season is to send a message to the Mawkeb's official Telegram support account via the ID: almosawarin_admin@. You must send the unique code printed on your gifted photo plaque to this ID so that the Mawkeb servants can send the original, high-resolution file to you.

What is "Al-Mosawarin" Mawkeb, and what is its philosophy and purpose

Al-Mosawarin Mawkeb is a specialized media and artistic group. Beyond merely providing photography services, its primary goal is to create a unique pilgrimage experience and immortalize that spiritual moment for the pilgrims of Imam Hussain (A.S.). In this Mawkeb, pilgrims are first guided to a special, elevated location directly overlooking the holy dome of Imam Hussain (A.S.). This provides them with a precious opportunity for spiritual reflection, intimate prayer, and reciting the Ziyarah. Subsequently, the artistic servants of the Mawkeb capture this pure moment of emotional connection between the pilgrim and the holy shrine in a professional portrait. Through the rapid printing of this image onto a wooden photo plaque (chassis mount) and gifting it for free, that sacred instant and sincere pilgrimage are immortalized in the pilgrim’s life.

Is there any fee or cost for pilgrims to have their photos taken, printed, and mounted on a photo plaque?

No; all services provided by Al-Mosawarin Mawkeb—including professional photography, rapid printing, and mounting the photos onto wooden photo plaques (chassis mounts)—are offered completely free of charge to all pilgrims. All expenses of this media Mawkeb are fully funded through public donations, vows, and voluntary contributions from benefactors, with no fees ever collected from the pilgrims.

What is the online registration process on the Mawkeb's website to secure an appointment?

Pilgrims should visit the official website at almosawarin.com and proceed to the "Pilgrim Registration" section. There, you can submit your request after entering accurate identification details (such as your full name, mobile number, and passport or national ID number) and selecting your preferred visit time. Please note that collecting this information is solely for identity verification and to prevent duplicate or multiple registrations. Al-Mosawarin Mawkeb guarantees the utmost privacy and assures you that your registered data will not be used for any other purpose under any circumstances. Additionally, the exact dates and times for the opening of the registration system will be announced in advance through our official Instagram page. Upon successful registration, the system will generate a digital appointment card containing a QR code, which you must save and present on the day of your visit.

How many photography appointments is each pilgrim allowed to book during a single pilgrimage period or occasion?

Each pilgrim is permitted to use only one appointment per pilgrimage period or occasion (such as the Arbaeen season). The Mawkeb's smart system does not allow multiple registrations or receiving more than one service for the same individual using the same national ID or passport number during the same period. In case of duplicate or extra bookings, the system will automatically cancel all appointments reserved for that person.

What are the rules regarding arrival time, maintaining order, and cooperating with the Mawkeb servants?

Pilgrims must arrive at the Mawkeb precisely during the time slot specified on their appointment card; due to strict scheduling, failure to arrive on time may result in losing the appointment. Furthermore, due to the limited space at the special photography location and the high volume of pilgrims, strict adherence to order, patience in lines, and full cooperation with the Mawkeb servants are strictly required to ensure a smooth experience for everyone.

How can I make a donation or contribute to Al-Mosawarin Mawkeb?
Since Al-Mosawarin Mawkeb is entirely community-funded and has no affiliation with any governmental or state institutions, all costs for professional photography and the gifted photo plaques (chassis mounts) are covered solely by donations, vows, and voluntary contributions from benefactors. To make financial or in-kind donations, or to help supply the Mawkeb's equipment, you can contact the official Telegram support account via the ID: almosawarin_admin@ for guidance on how to transfer your contributions.
How can I volunteer as a servant at Al-Mosawarin Mawkeb?
Registering as a servant on our website strictly requires an "Exclusive Invitation Code". Al-Mosawarin Mawkeb provides volunteering opportunities for everyone, both in-person (on-site for photography, printing, technical support, and logistics) and remotely/online (in specialized fields such as graphic design, video editing, translation, website maintenance, content creation, and social media management). Interested applicants must first send their skills, specialties, and portfolios to the Mawkeb's official Telegram support account via the ID: almosawarin_admin@. Once your qualifications are reviewed and approved, you will be issued your unique invitation code. You can then visit our official website at almosawarin.com, proceed to the "Servant Registration" section, and enter this code to complete your registration.